In today’s Episode of the Online Learning Podcast, I am delighted to welcome Frank Visciano from Udemy. Frank is the Head of the Instructor Team at Udemy and he kindly provides a helpful and candid insight into the current thinking at Udemy on a wide range of issues important to both students and instructors. For the 100th Episode of the Online Learning Podcast he is the perfect guest and I am very grateful to him for making the time and contributing so much to our discussion.
In This Week’s Episode: Frank Visciano, Instructor Team Lead at Udemy
In this Episode we discuss:
- The importance of student success and satisfaction
- How Udemy are focused on the student experience whilst experiencing a rapid increase in both courses and student numbers
- How Udemy Courses are expanding in diversity and languages
- Why Udemy continues to make investments in discovery and search
- How more and more Courses are being taken on mobile platforms
- Why Udemy places such an emphasis on student engagement
- Why it is important for Instructors to create courses with real impact
- What Udemy sees as the “magic pathway”
- Why Instructors are rewarded with greater visibility if they improve the student experience
- The importance of Learning Objectives in the search process on Udemy
- Why activation is an important issue for instructors and Udemy post enrolment
- Why Frank agrees that a Welcome message is a good idea
- The importance of responding promptly to questions from students
- Why Udemy works so hard at engagement analytics
- The multi-channel marketing approach taken by Udemy in promoting courses